Ticket insurance general information
The insurer is If P&C insurance AS, the policyholder is AS Piletilevi Group and the beneficiary is the ticket holder.
What is ticket insurance?
When purchasing a ticket from Piletilevi, you can add ticket insurance. The insurance will pay for the ticket if you are unable to attend the event for the reasons stated in the insurance conditions. Ticket insurance can be added to the online purchase for all tickets in Estonia www.piletilevi.ee, Latvia www.bilesuserviss.lv and Lithuania www.bilietai.lt.Who is insured?
The ticket holder is insured. If the ticket is transferred to another person, the ticket insurance together with the ticket is automatically transferred to the new ticket holder.What does ticket insurance insure?
Ticket insurance compensates the ticket if the ticket holder cannot participate in the event because:• they or their child under the age of 10 is ill
• their car, taxi, bus, train, etc. got into a traffic accident on the way to the event
• they or a member of their family has suffered a sudden injury or has died
• their home in Estonia has suffered damaged in an amount of more than 2,000 euros in the 24 hours before the event
due to fire, explosion, storm, hail, flood, pipeline leak, theft, robbery, or the activities of third parties
Ticket insurance pays for the unused ticket in the amount indicated on the ticket. In the case of a season card or series ticket, the cost of the unused ticket is calculated by dividing the total cost by the number of events.
• they or a member of their family has suffered a sudden injury or has died
• their home in Estonia has suffered damaged in an amount of more than 2,000 euros in the 24 hours before the event
due to fire, explosion, storm, hail, flood, pipeline leak, theft, robbery, or the activities of third parties
What does ticket insurance not insure?
Ticket insurance does not compensate if:• the ticket has been used to participate in the event
• the ticket holder does not make it to the event due to a traffic jam (unless their vehicle was involved in a traffic accident, causing a traffic jam)
• the organiser of the event or someone else refunded the cost of the ticket
• the event was cancelled or postponed
• the ticket was cancelled due to restrictions or prohibitions applied to the event
• the ticket holder does not make it to the event due to a traffic jam (unless their vehicle was involved in a traffic accident, causing a traffic jam)
• the organiser of the event or someone else refunded the cost of the ticket
• the event was cancelled or postponed
• the ticket was cancelled due to restrictions or prohibitions applied to the event
If the event is canceled, you will be automatically reimbursed for the ticket insurance cost.
The event organizer is responsible for replacing or compensating the ticket for the canceled event.How to apply for compensation?
Fill in the ticket insurance claim no later than 30 days after the event you were unable to attendAdd to the claim:
• the insured ticket
• a medical certificate in case of health problems or a death certificate
• police evidence or a photograph of what happened in the event of a traffic accident or a home incidence
• If transfers the compensation to your bank account
Read the insurance terms and conditions and if you should have any questions contact us by phone +372 777 1211 or by e-mail info@if.ee.