Piletilevi ticket-office terms of use

Valid from 19.07.2023

1. Definitions

1.1. User – A registered or unregistered user of the website, i.e. the individual purchasing the Ticket.

1.2. Terms of Use – the current terms of use of the Website as stated by Piletilevi. The terms can be readily accessed on the following page on the Website.

1.3. Organiser – The organiser of the Event, including body corporate, organisations, or institutions that are responsible for all circumstances related to the Event, including instances related to the taking place of the Event.

1.4. Sales Contract – a contract between the Organiser and User intermediated by Piletilevi. The Sales Contract provides those in possession of a Ticket entry to the Event.

1.5. Ticket – an undamaged document on its original template or an electronic ticket that provides those in possession of it entry to the Event and, in the instance that the Event is cancelled, a refund or exchange of the Ticket by the Organiser.

1.6. Piletilevi – AS Piletilevi Group, registry code 10568581 that acts as the intermediary of Sales Contracts between the Organisers and Users.

1.7. Party – the Organiser and Piletilevi as separate entities; Parties – the Organiser and Piletilevi as a joint entity.

1.8. Website – a collection of webpages accessible at www.piletilevi.ee.

1.9. Event – an entertainment, public, business or advertising event set up by the Organiser for the general public, including performances, plays, concerts, discos, sporting events, exhibitions, fairs, conferences, competitions, auctions or other events that require the purchase of a pass or Ticket.
1.10. Venue - location, where event is taking place.
 

2.1. Piletilevi is located at Maakri 23A, Tallinn 10145.

2.2. Queries, complaints, suggestions, and petitions connected to retail must be submitted to Piletilevi via the e-mail address info@piletilevi.ee.

3.1. Piletilevi administers the Website, through which the Sales Contracts between the Organisers and Users are formed.

3.2. Piletilevi acts as intermediary for the Organiser and User in the process of entering into a Sales Contract. Piletilevi acts for and within the interests of the Organiser. The general conditions of the ticket sales brokerage contract between Piletilevi and the Organiser are accessible on the following page on the Website.

3.3. The Organiser is responsible for adhering to the conditions of the Sales Contract. All rights and obligations relating to the Ticket are laid down by the Organiser who is responsible for the content, changes, and compliance to these rights and regulations. Inter alia, Piletilevi does not have the right to refund or exchange Tickets.

3.4. The Sales Contract between the Organiser and User is seen as binding when the sum of the Ticket price has been transferred to the Piletilevi bank account. If payment is made via credit card, the sum is usually transferred within 3 (three) working days of making the payment.

3.5. When the Sales Contract between the Organiser and User has been formed, Piletilevi will forward the purchased Ticket to the User in accordance with the mode of delivery chosen by the User: via e-mail in the case of an electronic Ticket, via the post office or courier service in the case of a Ticket on an original template.

3.6. The Ticket can be delivered via courier service only if the Ticket has been purchased from the Website at least 8 (eight) days prior to the start date of the Event. The courier service normally operates on working days between 9 a.m. and 6 p.m. If the courier is unable to deliver the Ticket at the address specified by the User, the courier service is deemed rendered (the delivery fee does not qualify for a refund) and the User will receive the Ticket from their local post office.

4.1. By taking any actions on the Website, the User confirms that:

4.1.1. they are a person with active legal capacity who is at least 18 years of age (persons under 18 years of age confirm that they have the consent and financial means of a legal representative to use the Website, including the purchase of Tickets, or for a free use); or

4.1.2. they are the representative of a body corporate who has all the rights to use the Website in their name and take obligations upon them; and

4.1.3. they will comply with all Terms of Use; and

4.1.4. they are aware that in the event of the username or password necessary to use the Website falling into the hands of a third party, the User is responsible for fulfilling any obligations taken on by such parties; and

4.1.5. they are aware that the Ticket must be kept in a safe location, direct sunlight and heat may damage the Ticket.

4.1.6. the User as a consumer is aware that he has no right to withdraw from Sales Contract according to the Obligations Law § 53 lg 4 p 72

4.2. The User is obliged to present accurate personal information upon registering on the Website, including registering under their legal and full name and using a valid e-mail address.

4.3. In accordance with the current Terms of Use, the User has the right to demand receipt of a Ticket after entering into a Sales Contract with the Organiser.

4.4. The User is obliged to refrain from interfering with the technical solutions and operations of the Website in any way. Any activity that might impose an unreasonably large load on the Website or disrupt its operations is strictly prohibited. Any monitoring of the Website (observation, counting) and the copying, reproducing, using, changing and publishing of this data for any purposes is prohibited.
4.5. When purchasing a ticket, the User is obliged to follow all the terms and conditions established by the event Organiser and the venue.
 

5.1. Piletilevi has the right to terminate the Sales Contract and/or remove the User from the Website, if Piletilevi has reasonable doubt that the User is involved in dishonest or illegal activities.

5.2. Piletilevi has the right to limit the number of Tickets purchased by the User at any time and terminate the transactions involving Tickets purchased in a quantity larger than that allowed. Piletilevi has the right to limit the number of Tickets sold on the Website, inter alia, via settings of the basket on the Website.

5.3. Piletilevi is not responsible for the actions of third parties resulting in situations where money transfers or card payments may fail.

5.4. The delivery schedules and deadlines noted by Piletilevi are approximate and Piletilevi is not responsible for delays in the delivery of the Ticket that are caused by inaccurate data or instructions provided by the User or the activities of third parties and other circumstances not determined by the actions of Piletilevi. Piletilevi has the right to terminate the method of delivery chosen by the User, if the delivery has not been paid for according to the price list, the User has provided false or inaccurate data (e.g. a false address or wrong index of a foreign state) or the User is not available at the specified address.

5.5. Piletilevi is not responsible for any damage resulting from the Ticket falling into the hands of third parties (incl. when the Ticket falls into the hands of third parties due to an incorrect e-mail address, or any automated forwarding service etc.). Piletilevi is not responsible for destroyed, lost, stolen, and damaged Tickets.

5.6. Piletilevi is not responsible for the occurrence, organisation, advertising, available information, and other circumstances and content relating to the Event. Piletilevi is also not responsible for any possible damages and expenses resulting from the cancellation of the Event. Compliance with the Sales Contract is the sole responsibility of the Organiser. Thus, all complaints resulting from the previously listed circumstances are also resolved by the Organiser.

5.7. Piletilevi is not responsible for refunding or reimbursing Tickets if the Event does not take place, it is postponed, the location of the Event is changed, or it is replaced with another Event. Refunding or reimbursing tickets is the responsibility of the Organiser, unless it has been stated otherwise. Read more about responsibilities for Piletilevi and organiser from here.

5.8. Piletilevi is not responsible for the content, comments, or other data added to the Website by secondary users (Organisers and users of the www.piletilevi.ee forum). The Website may contain links and references to information on the Internet anywhere in the world. As Piletilevi does not have control over these websites and the information they contain, Piletilevi is not responsible for the content of those webpages.

5.9. Piletilevi does not check the User’s eligibility for concessions. The purchase of a ticket with a concession does not guarantee entry to the Event. The eligibility of the owner of the Ticket for a concession is checked at the venue of the Event.

5.10. Piletilevi and the Organiser do not check the identity of the individual purchasing and gaining entry with the Ticket and are not responsible for any damages resulting from this.

5.11. If Piletilevi becomes liable for intermediating the Sales Contract as a result of legal proceedings, then this liability is limited to the Ticket price paid by the User.

6.1. Piletilevi is the rightful owner of all copyrights relating to content on the Website, including software, texts, databases, and graphic design.

6.2. The User and other individuals do not have the right to reproduce (copy), distribute, forward, translate, integrate into other databases, extract data or use in any other way the content of the Website without written consent from Piletilevi.

6.3. Any use or reference to the content of the Website by the User without prior consent from Piletilevi is unlawful and means that the individual will be prosecuted to the full extent of the law.

7.1. The User’s personal data is processed by Piletilevi. The User’s personal data is processed in compliance to the Personal Data Protection Act valid in the Republic of Estonia.

7.2. Piletilevi collects the personal data of the Users upon registering on the Website and their following use of the Website in other ways.

7.3. The processed personal data is presented by the User on the Website upon entering the information necessary for the purchase of Tickets or upon registering on the Website. This data includes the User’s name, age, e-mail address, telephone number, and all the necessary data for payment execution.

7.4. Piletilevi uses the personal data for the purposes of providing and developing services for the User. The named services mostly include the mediation of Tickets to Users on the Website and the sending of a newsletter.

7.5. The User has the right to withdraw given consent to use his personal data at any time and demand that the processing of their personal data is stopped and all collected personal data is erased or closed. This also includes demanding the closing of their user account. The User has the right to unsubscribe from the newsletter at any time via the Website, following the instructions provided in the Piletilevi newsletters. The consent to process aforementioned personal data cannot be withdrawn retroactively.

7.6. Piletilevi does not forward any personal data provided by the User to third parties, excluding for purposes listed in point 7.4 when data is forwarded to companies belonging to the same group as Piletilevi or in the occurrence that the business is transferred to third parties who are taking possession of Piletilevi.

A service charge will be applied to the price of the Ticket. The sales point service charge in the Piletilevi online shop is 1,60 euros per Ticket. In the event that the Organiser and third parties have agreed on other unavoidable additional fees (i.e. a venue service charge, fees charged by a restaurant etc.), these additional charges are also added to the price of the Ticket.

9.1. The Terms and Conditions of Use shall enter into force between Piletilevi and the User from the moment the User gives the respective electronic confirmation of acceptance of these Terms and Conditions of Use or when the User begins using the Website. If the Terms and Conditions applicable to additional services (for example, ticket insurance conditions, if applicable) have been made available to the Customer prior to concluding the Contract of Sale, it shall be deemed that by agreeing to these Terms and Conditions of Use, the Customer also agrees to the application of the respective additional conditions to the Contract of Sale.

9.2. Piletilevi has the right to change the Terms of Use by publishing the corresponding information on the Website. The changes take effect at the moment of their publishing on the Website.

9.3. In the event that any clauses in the Terms of Use are invalid due to a conflict with the law, the validity of other clauses in the Terms of Use remains unaffected. If any clause in the Terms of Use is as a condition type empty, such kind of clause is valid in case the User is not consumer.

9.4. The legal relationships between Piletilevi and the User resulting from Website usage are applicable to the laws of the Republic of Estonia. Any disputes involving the parties resulting from the current Contract will be resolved through negotiation. In the event that no agreement can be reached through negotiations, all disputes will be handled in compliance with the legislation of the Republic of Estonia, in case of juridical person in Harju County Court. The User as a consumer in case of any disputes can also refer to consumer disputes committee which website address is www.komisjon.ee or ask to solve the dispute on the ODR platform (internet based Online Disputes Resolution platform), which website address is ec.europa.eu/consumers/odr/.